About Our Service Line

The Australian Patients Association Helpline helps patients and relatives every year, answering concerns and queries about any aspect of the Healthcare system.

The Helpline is primarily a signposting service, which will either directly advise you on how to resolve your problem, or put you in contact with the organisation you need to speak to. Although we cannot provide medical advice, we can give specific advice on non-clinical matters such as accessing medical records, living wills, how to complain, and how to interact with your doctor, dentist or other healthcare professionals.

The Helpline is a valuable resource to assist APA in monitoring and identifying trends in Healthcare in Australia. Patients stories and experinces assist APA in developing campaigns. We are, therefore, extremely eager to hear from you about the problems that you have experienced, even if our website answers your question.

By telling us your story or that of a relative or person you care about you are helping us to fight to improve things for patients now and in the future.

We are open between 9am and 5.30pm, Monday through Friday, and can be contacted on 03 9274 0788

If all of our Helpline Advisers are busy please feel free to leave a message and we will get back to you by the end of the next working day.