HCF & Patients Australia: Supporting Better Patient Outcomes
Patients Australia works with organisations committed to improving how people experience and navigate the health system. HCF’s engagement spans patient education, access and affordability, and system-wide improvement. This includes contributing to national telehealth standards through the Australian Telehealth Standards Consortium and supporting efforts to improve transparency around out-of-pocket costs.
Joni Thomes
Senior Corporate Affairs Manager
About HCF
HCF is Australia’s largest not-for-profit private health insurer, focused on putting members first. By reinvesting profits back into better value and services, HCF supports people to access quality healthcare across hospital, extras and everyday health needs.
Achieving Impact
HCF supports initiatives that help patients feel informed, confident and empowered in their healthcare decisions. As sponsor of the Outstanding Patient Education Award at the Patients Australia Awards Gala, HCF recognises individuals and organisations making a meaningful difference by improving health literacy and access to clear, practical information for patients.
HCF also contributes to national work on virtual care through involvement in the Australian Telehealth Standards Consortium, helping ensure telehealth standards are safe, high-quality and centred on patient needs, while reflecting the private health insurance perspective. Through collaboration on the Fair Fees, No Tricks, No Shocks campaign, HCF supports efforts to improve transparency and affordability across the health system.
This partnership reflects a shared focus on building a healthcare system that is clearer, fairer and more responsive to patients.
