The federal government is being urged to investigate “disturbing” allegations that private health insurers unlawfully rejected claims for seven years. Two of Australia’s major health insurers, NIB and Bupa, have both now admitted they repeatedly failed in their legal obligations to appoint doctors before rejecting claims on pre-existing condition grounds. On Monday, the Consumers Health Forum (CHF), the peak body for healthcare consumers, called for a broader investigation of the industry’s conduct. CHF chief executive, Leanne Wells, said the revelations would shake public confidence in the insurance industry, and warranted a government review. “It highlights the need for health funds to be seen to be following the rules rigorously in such cases,” Wells said. “This issue goes to the accountability and transparency that should be central to health insurance system and the disclosures should prompt the government to examine the circumstances surrounding these breaches and provide a report to […]