The ‘other side’ of the first response isn’t easy. It requires being a great listener, who is able to stay calm and is always prepared to hear the unexpected whether you need police, fire and rescue or ambulance. Millie Jones has worked as an emergency medical dispatcher for the last six months. She’s responsible for answering the triple-zero calls that come through to Queensland Ambulance, and she says it’s one of the most challenging jobs she’s had in her life. Jones wants to be a paramedic. She has always known that she wanted to work for emergency services and took the job as a dispatcher in order to get more experience in "the other side" of first-response — getting the ability to stay calm and communicate well during a crisis. Millie Jones has worked as a medical dispatcher for six months and says it’s one of the most challenging […]