AUSTRALIA’S growing cultural and linguistic diversity adds significant nuance to the principles of effective communication in health care. It has been stated that as much as 70% of medical malpractice results from poor communication . Inadequate communication can jeopardise quality of care, patient outcomes and clinical processes. Professional education, training and standard setting play a key role in ensuring that medical practitioners have the knowledge, tools and resources to effectively communicate with, and provide equitable care to, migrants and refugees in Australia. We present a vital step toward meeting this challenge. Australia is a highly multicultural nation, with first or second generation migrants comprising 49% of the population . Many of this cohort are culturally and linguistically diverse : 300 languages are spoken across the country and 21% of Australians speak a language other than English at home every day. In this context, interactions between medical practitioners and people […]
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