Patients have a right to be involved in the planning, design and evaluation of healthcare services. Patients are encouraged to share their ideas and experiences. Patients have a right to give positive and negative feedback, ask questions, make complaints or take legal action. Where applicable, Healthcare providers should resolve patient concerns and complaints in a prompt, open, serious and fair manner. The APA can provide support and direction for patient concerns and complaints and referral to supportive advocacy organisation. The APA encourages and facilitates patient input and improved medical outcomes through its forums, surveys and community consultation committees. The APA provides patients and their advocates with information, tools and resources to enable better informed choices. Patients are required to provide accurate information on matters effecting their healthcare, cooperate, participate and follow treatment were able, keep appointments as scheduled and treat healthcare provider with courtesy and respect. The APA publications, web site and Help Line are provided to assist patients and their advocates. The APA is the voice of Australian Patients and undertakes information campaigns and advocacy on their behalf. Patient, advocate and organisational involvement is encouraged.
Patient Principles: Patient Feedback, Patient Information, Patient Advocacy.