Patient knowledge and health literacy is vital for individuals to obtain, process, and understand health information and services needed to make appropriate health decisions. This information is important achieve the best possible health outcomes and protect patients from possible harm.

The APA provides valuable, authoritative information, resources and documents that assist patients, carers and Patient Advocates to gain knowledge and become empowered to make decisions in the patients’ best interest.

Useful content is constantly being added to Patient Knowledge. The FAQ’s listed in Black are currently under development.

Some information and resources are only available to APA members. Membership is free. Join Us.

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  • Patient feedback. Why it is important. Where to go.
  • How to make a complaint.
  • Medical Negligence.
  • Home Support Services. Services available. How to access services. My Age Care.
  • Choosing an Aged Care Provider. What to know. What to ask.
  • Choosing a Disability Service Provider. What to know. What to ask.
  • Emergency Calls

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