What we do
We advocate for fair, accessible, and patient-centred healthcare by amplifying the voices of patients, carers, and the wider community. We work to ensure lived experience shapes policies, services, and reforms that deliver better outcomes for all.
Advocacy
We are a powerful ally for patients, working to influence healthcare policy and legislation to prioritise patient-centric care. Through strategic lobbying efforts and active engagement with policymakers, we ensure that patient concerns and needs are at the forefront of decision-making processes. Our advocacy campaigns aim to raise awareness, drive systemic change, and create a healthcare system that works for everyone.
Community
We nurture patient communities by creating safe, inclusive spaces where people can connect, share, and advocate together. Through forums, peer-led events, and online networks, we bring patients, carers, and advocates together to amplify lived experience and build a stronger collective voice. These communities empower individuals, reduce isolation, and help drive meaningful healthcare reform grounded in real-life experiences.
Voice
We conduct national surveys, host forums, collect patient stories, and collaborate with research partners to understand the real experiences and needs of patients. This research helps us identify key issues, track emerging trends, and give voice to those often unheard. Our findings shape our advocacy, inform public debate, and influence government and industry decision-making, driving more equitable, patient-centred care.
Awareness
Through initiatives like our Annual Awards Gala, we celebrate excellence in patient care and spotlight individuals and organisations making a real difference in the lives of patients. We also proactively engage with media outlets and leverage social media platforms to share stories, promote initiatives, and spark conversations that inspire action and raise the profile of patient advocacy.
Education
We provide trusted education and information to help patients navigate the healthcare system with confidence. Through webinars, vodcasts, newsletters, reports, forums, and online resources, we share practical guidance and updates on key issues like access, rights, costs, and care quality. Our goal is to empower patients with knowledge, reduce confusion, and support informed decision-making at every stage of the healthcare journey.
Partnerships
We nurture partnerships with health professionals, researchers, not-for-profits, and industry to strengthen the patient voice and drive better healthcare outcomes. Together we ensure that lived experience informs policy, research, and service design. Our partners help amplify patient perspectives, support our programs, and co-create solutions that are more inclusive, equitable, and effective.