Medmate & Patients Australia: A Shared Focus on Patients
Patients Australia and Medmate collaborate to support a more accessible, affordable, and patient-centred health system. Through this shared work, we focus on improving the patient journey by strengthening access to care, supporting informed decision-making, and ensuring patient voices remain central in conversations about healthcare reform.
Dr. Ganesh Naidoo
Co-Founder, CEO and Medical Director
"Medmate exists for one simple reason: to provide safe, timely healthcare to every Australian - no matter where they live or what they earn.
We are patient-led and doctor-led. We listen first and hold ourselves to the highest clinical standards. We believe trust is earned through action, which is why we build evidence-based systems that are auditable and continuously improved.
We are proud to stand with Patients Australia in championing a health system that is accessible, affordable, and truly shaped by the patient voice."
About Medmate
Medmate is an Australian digital healthcare provider supporting more timely and convenient access to medical care. Through its telehealth platform, Medmate connects patients with Australian-registered clinicians for everyday healthcare needs. With a focus on patient choice, quality care and accessibility, Medmate contributes to a healthcare system that better supports people to seek care when they need it.
Achieving Impact
Patients Australia and Medmate engage through the Australian Telehealth Standards Consortium, contributing to efforts to strengthen safe, high-quality and consistent telehealth across Australia. As a member of the consortium, Medmate brings practical insight from digital health service delivery into discussions about how telehealth standards can be developed and applied in real-world settings.
Through this work, Medmate supports clearer expectations for telehealth providers and more consistent care experiences for patients, helping build trust and confidence in digital healthcare. Their involvement reflects a strong focus on access, usability and patient experience as telehealth continues to expand as part of the health system.
Medmate’s ongoing contribution helps ensure telehealth evolves in a way that remains patient-focused, responsive to community needs and aligned with broader efforts to improve access to care across Australia.
