Australian Telehealth Standards Consortium
Virtual Care Standards
Launched on the 3rd March 2026, the Australian Telehealth Standards Consortium came together to develop virtual care standards focused on strengthening
safety, quality and trust in virtual healthcare across the country
About
The Australian Telehealth Standards Consortium (ATSC) brings together leading organisations from across Australia’s virtual care ecosystem, including Healthdirect, Medibank, HCF, Bupa, Honeysuckle Health, Updoc, Eucalyptus, Healthengine, MedAdvisor, Mosh, Medmate, 13SICK and Wesfarmers Health.
The consortium was established to develop clear, practical and patient-centred benchmarks that support safe, high-quality virtual care, while enabling innovation that improves access, experience and health outcomes for Australians.
Development of the standards was informed by extensive consultation with patients, clinicians, digital health providers, healthcare organisations and policy experts, ensuring the framework reflects both real-world delivery and patient expectations of quality and safety.
The Launch
The virtual care provider standards were launched at a parliamentary round table on March 3rd 2026 which brought together Members of Parliament, Senators, patient advocates, clinicians and industry leaders to discuss how nationally consistent standards can support high-quality telehealth care while maintaining access, innovation and clinical confidence.
Copyright © 2026 Patients Australia Limited.
The Virtual Care Provider Standards were developed by Patients Australia through the Australian Telehealth Standards Consortium initiative.
For full copyright, permitted use and collaboration information, including guidance on adaptation, implementation and accreditation-related activities, please refer to the Copyright and Permitted Use Notice.
What's next?
Plans for 2026
The standards that have been developed are not expected to be the final version, but a strong starting point for driving industry and regulator collaboration to reach an accepted set of telehealth standards.
The Australian Telehealth Standards Consortium proposes running a pilot of self-accreditation against the developed standards, with independent evaluation of this process informing further development.
We set out this plan in our 2026 Pre-Budget Submission.
