Patients Australia will endeavour to respond to your complaint within the 30 business day timeframe. We respect the privacy and confidentiality of consumers and the information received during the complaints process.
Please note:
Information gathered during the complaints process is only used to deal with and resolve the complaint, or to address broader issues arising from the complaint. Your feedback is confidential and shared only with relevant senior staff. All actions taken by Patients Australia to collect, store, use, release and destroy consumer personal and health information will comply with all relevant legislation relating to confidentiality and privacy.
